Hospitatlity Industry
(อุตสาหกรรมการบริการ)
Definition
Hospitatlity Industry (อุตสาหกรรมการบริการ) Hard Skill
The hospitality industry involves providing services related to lodging, food and beverage, event planning, travel, and tourism to ensure customer satisfaction and comfort.
Expertise Level
Level 1
Basic
1. Understands basic principles of hospitality and customer service.
2. Familiar with common facilities and services in hotels and restaurants.
3. Can assist customers with simple requests and inquiries.
Level 2
Intermediate
1. Manages guest needs efficiently and resolves common issues.
2. Understands operational workflows in various hospitality sectors.
3. Can coordinate with different departments to enhance customer experience.
Level 3
Advanced
1. Develops strategies to improve service quality and operational efficiency.
2. Leads teams in delivering exceptional hospitality experiences.
3. Analyzes market trends and customer feedback to innovate service offerings.
