Hotel Booking
(การจองโรงแรม)
Definition
Hotel Booking (การจองโรงแรม) Hard Skill
The ability to efficiently manage and process hotel reservations, including searching availability, handling customer preferences, and confirming bookings using booking systems.
Expertise Level
Level 1
Basic
1. Understands the basic process of booking a hotel room.
2. Can handle simple reservation requests using standard booking systems.
3. Communicates booking confirmations clearly to customers.
Level 2
Intermediate
1. Manages complex booking requests including special customer preferences and group reservations.
2. Utilizes multiple booking platforms effectively to compare rates and availability.
3. Handles modifications and cancellations with accuracy.
Level 3
Advanced
1. Coordinates with hotels and third-party providers to ensure booking accuracy and customer satisfaction.
2. Manages large volume bookings and optimizes inventory utilization.
3. Uses advanced booking software features, including reporting and analytics, to enhance booking strategies.
