Hotel Management
(การบริหารจัดการโรงแรม)
Definition
Hotel Management (การบริหารจัดการโรงแรม) Hard Skill
The skill of overseeing and coordinating all aspects of hotel operations to ensure efficient service delivery, guest satisfaction, and profitability.
Expertise Level
Level 1
Basic
1. Understands basic hotel operations and guest service standards.
2. Can assist in daily front desk and housekeeping tasks.
3. Familiar with hotel safety and hygiene protocols.
Level 2
Intermediate
1. Manages guest relations and resolves common issues effectively.
2. Coordinates between departments to ensure smooth operations.
3. Oversees inventory control and budgeting for specific areas.
Level 3
Advanced
1. Leads overall hotel operations focusing on service excellence and profitability.
2. Develops and implements strategic plans for business growth.
3. Manages large teams and ensures compliance with legal and industry standards.
