Incident Handling
(การจัดการเหตุการณ์)
Definition
Incident Handling (การจัดการเหตุการณ์) Hard Skill
The process of identifying, managing, and resolving security incidents or operational disruptions to minimize impact and restore normal operations as quickly as possible.
Expertise Level
Level 1
Basic
1. Understands common types of incidents and their potential impact.
2. Can follow predefined procedures for initial incident reporting.
3. Recognizes signs of an incident and escalates accordingly.
Level 2
Intermediate
1. Can actively participate in incident investigation and analysis.
2. Applies appropriate containment and mitigation strategies.
3. Coordinates communication between affected teams during incidents.
Level 3
Advanced
1. Leads the end-to-end incident response process, including post-incident review.
2. Develops and improves incident handling policies and workflows.
3. Analyzes root causes to prevent recurrence and implements strategic solutions.
