Incident Management
(การจัดการเหตุการณ์)
Definition
Incident Management (การจัดการเหตุการณ์) Soft Skill
The process of identifying, responding to, and resolving incidents effectively to minimize impact on operations and ensure business continuity.
Expertise Level
Level 1
Basic
1. Can recognize and report incidents promptly.
2. Understands basic steps in the incident management process.
3. Follows established procedures for incident escalation.
Level 2
Intermediate
1. Can coordinate responses to incidents with relevant teams.
2. Analyzes incident causes to implement timely solutions.
3. Manages communication effectively during an incident.
Level 3
Advanced
1. Leads complex incident management efforts and decision-making.
2. Develops and improves incident response strategies and plans.
3. Evaluates incident trends to prevent future occurrences proactively.
