Inside Sales
(การขายภายใน)
Definition
Inside Sales (การขายภายใน) Soft Skill
Inside Sales refers to the process of selling products or services remotely, primarily through phone, email, or online communications without face-to-face interaction.
Expertise Level
Level 1
Basic
1. Understands basic inside sales processes and tools.
2. Can follow sales scripts and handle simple customer inquiries.
3. Maintains customer records accurately.
Level 2
Intermediate
1. Engages customers effectively through various remote communication channels.
2. Identifies customer needs and provides appropriate product or service information.
3. Manages sales pipeline and follows up consistently.
Level 3
Advanced
1. Builds strong client relationships and influences purchasing decisions remotely.
2. Uses data and analytics to tailor sales strategies and improve conversion rates.
3. Handles complex negotiations and resolves objections efficiently.
