Internet Troubleshooting
(การแก้ไขปัญหาอินเทอร์เน็ต)
Definition
Internet Troubleshooting (การแก้ไขปัญหาอินเทอร์เน็ต) Hard Skill
The process of diagnosing and resolving issues related to internet connectivity and network performance to ensure reliable online access.
Expertise Level
Level 1
Basic
1. Can identify common internet connectivity issues such as slow speeds or disconnections.
2. Understands basic network components like routers and modems.
3. Can perform simple troubleshooting steps, such as restarting devices.
Level 2
Intermediate
1. Can perform network diagnostics using tools like ping and traceroute.
2. Able to identify DNS, IP configuration, and firewall issues.
3. Can troubleshoot Wi-Fi connectivity problems and optimize signal strength.
Level 3
Advanced
1. Can diagnose and resolve complex network outages and performance bottlenecks.
2. Able to configure advanced network settings and security protocols.
3. Can develop and implement troubleshooting strategies for enterprise networks.
