ISO 20000
(ไอเอสโอ 20000)
Definition
ISO 20000 (ไอเอสโอ 20000) Tool
ISO 20000 is an international standard for IT service management that outlines best practices for delivering quality IT services and ensuring continuous improvement in service management processes.
Expertise Level
Level 1
Basic
1. Understand the fundamental concepts and requirements of ISO 20000.
2. Familiar with the key terminology used in IT service management according to ISO 20000.
3. Aware of the benefits and purpose of implementing ISO 20000 in an organization.
Level 2
Intermediate
1. Can assist in the implementation of ISO 20000 processes and procedures.
2. Able to conduct internal audits to assess compliance with ISO 20000 standards.
3. Understand how to measure and monitor service management performance indicators.
Level 3
Advanced
1. Lead the planning, implementation, and continuous improvement of ISO 20000 aligned IT service management systems.
2. Develop and manage comprehensive compliance frameworks and perform gap analysis for ISO 20000 certification.
3. Train and mentor teams on ISO 20000 standards and best practices to maintain certification and optimize service delivery.
