IT Operations
(การดำเนินงานด้านไอที)
Definition
IT Operations (การดำเนินงานด้านไอที) Hard Skill
The practice of managing and maintaining an organization’s IT infrastructure to ensure smooth, reliable, and secure technology services.
Expertise Level
Level 1
Basic
1. Understands basic IT infrastructure components and their functions.
2. Can follow standard procedures for routine IT tasks.
3. Assists with monitoring system performance and reports issues.
Level 2
Intermediate
1. Manages IT operations including system updates, backups, and security protocols.
2. Identifies and troubleshoots common IT infrastructure issues.
3. Coordinates with teams to ensure uptime and performance standards are met.
Level 3
Advanced
1. Designs and implements IT operations strategies to enhance system reliability and security.
2. Leads incident response and disaster recovery planning.
3. Analyzes performance metrics to optimize IT infrastructure and processes.
