IT Outsourcing
(การจ้างงานด้านไอทีภายนอก)
Definition
IT Outsourcing (การจ้างงานด้านไอทีภายนอก) Hard Skill
The practice of delegating IT services and functions to external vendors or service providers to improve efficiency, reduce costs, and focus on core business activities.
Expertise Level
Level 1
Basic
1. Understands the basic concept of IT outsourcing.
2. Can identify common IT functions that can be outsourced.
3. Recognizes benefits and risks associated with outsourcing.
Level 2
Intermediate
1. Participates in selecting appropriate vendors for IT outsourcing.
2. Manages communication and coordination with external IT service providers.
3. Monitors service level agreements (SLAs) and performance metrics.
Level 3
Advanced
1. Leads strategy development for IT outsourcing initiatives aligned with business goals.
2. Manages complex vendor relationships and contractual negotiations.
3. Evaluates outsourcing impact and continuously optimizes outsourced IT functions.
