IT Service Delivery
(การให้บริการไอที)
Definition
IT Service Delivery (การให้บริการไอที) Soft Skill
The ability to efficiently manage and deliver IT services that meet organizational needs, ensuring reliability, quality, and user satisfaction.
Expertise Level
Level 1
Basic
1. Understands fundamental IT service concepts and processes.
2. Can follow standard procedures to support service delivery.
3. Assists in tracking service requests and incidents.
Level 2
Intermediate
1. Manages IT service delivery with attention to quality and user requirements.
2. Coordinates with teams to resolve service issues promptly.
3. Monitors service performance and suggests improvements.
Level 3
Advanced
1. Leads strategic planning and continuous improvement for IT service delivery.
2. Implements best practices and frameworks such as ITIL for service management.
3. Ensures alignment of IT services with business goals and maximizes user satisfaction.
