IT Services
(บริการไอที)
Definition
IT Services (บริการไอที) Hard Skill
IT Services encompass the management, delivery, and support of technology solutions and infrastructure to meet organizational needs, ensuring efficient and reliable operation.
Expertise Level
Level 1
Basic
1. Understands fundamental IT service concepts and terminology.
2. Can perform basic troubleshooting for common IT issues.
3. Follows standard procedures for IT service requests and incidents.
Level 2
Intermediate
1. Manages and supports IT services with moderate complexity.
2. Implements IT service management best practices and tools.
3. Can analyze and resolve recurring service issues effectively.
Level 3
Advanced
1. Designs and optimizes comprehensive IT service frameworks.
2. Leads implementation of advanced IT service strategies to improve performance.
3. Integrates emerging technologies to enhance IT service delivery and innovation.
