ITIL
(ไอทีไอแอล)
Definition
ITIL (ไอทีไอแอล) Hard Skill
ITIL (Information Technology Infrastructure Library) is a set of best practices for IT service management that helps organizations align their IT services with business needs, focusing on delivering value and continuous improvement.
Expertise Level
Level 1
Basic
1. Understands key ITIL concepts and terminology.
2. Familiar with the ITIL service lifecycle stages.
3. Recognizes the importance of aligning IT services with business needs.
Level 2
Intermediate
1. Applies ITIL processes in managing IT services effectively.
2. Supports service design, transition, and operation activities.
3. Uses ITIL principles to enhance service quality and efficiency.
Level 3
Advanced
1. Leads the implementation and continuous improvement of ITIL frameworks in the organization.
2. Aligns ITIL processes strategically with organizational goals.
3. Measures and analyzes service performance to drive business value.
