ITIL Certified
(ได้รับการรับรอง ITIL)
Definition
ITIL Certified (ได้รับการรับรอง ITIL) Hard Skill
Certification demonstrating knowledge and understanding of ITIL framework principles for effective IT service management.
Expertise Level
Level 1
Basic
1. Understands fundamental ITIL concepts and terminology.
2. Can describe the key components of the ITIL framework.
3. Recognizes the importance of IT service management best practices.
Level 2
Intermediate
1. Applies ITIL practices to improve IT service delivery processes.
2. Can participate in ITIL roles and responsibilities within an organization.
3. Understands integration of ITIL processes with business objectives.
Level 3
Advanced
1. Leads implementation and continuous improvement of ITIL processes.
2. Develops strategies aligning ITIL framework with organizational goals.
3. Can train and mentor others on ITIL best practices and standards.
