ITIL Process
(กระบวนการ ITIL)
Definition
ITIL Process (กระบวนการ ITIL) Hard Skill
ITIL Process refers to a set of best practices for IT service management aimed at aligning IT services with business needs, ensuring efficient and effective delivery and support.
Expertise Level
Level 1
Basic
1. Understands the fundamental concepts and purpose of ITIL.
2. Familiar with key ITIL terminology and basic process categories.
3. Recognizes the importance of IT service management in business.
Level 2
Intermediate
1. Can explain and apply main ITIL processes such as Incident, Problem, and Change Management.
2. Able to follow ITIL guidelines to support service delivery and improve process efficiency.
3. Participates in process improvement initiatives based on ITIL practices.
Level 3
Advanced
1. Leads implementation of ITIL frameworks within an organization to align IT services with business goals.
2. Can design, evaluate, and optimize ITIL processes to enhance service quality and operational efficiency.
3. Advises and trains others on ITIL best practices and drives continuous service improvement.
