ITIL Process Implementation
(การดำเนินการกระบวนการ ITIL)
Definition
ITIL Process Implementation (การดำเนินการกระบวนการ ITIL) Hard Skill
The ability to effectively implement ITIL (Information Technology Infrastructure Library) processes to improve IT service management, ensuring alignment with business needs and enhancing service quality.
Expertise Level
Level 1
Basic
1. Understands basic ITIL concepts and terminology.
2. Assists in simple ITIL process activities under supervision.
3. Recognizes the purpose and benefits of key ITIL processes.
Level 2
Intermediate
1. Implements ITIL processes according to defined guidelines and standards.
2. Monitors and reports on ITIL process performance and compliance.
3. Coordinates with teams to ensure correct process adoption and improvement.
Level 3
Advanced
1. Leads the design, implementation, and continuous improvement of ITIL processes.
2. Aligns ITIL processes strategically with business objectives and IT goals.
3. Analyzes process performance data to drive process optimization and service excellence.
