ITIL Service Strategy
(กลยุทธ์การให้บริการ ITIL)
Definition
ITIL Service Strategy (กลยุทธ์การให้บริการ ITIL) Hard Skill
ITIL Service Strategy focuses on defining the perspectives, positions, plans, and patterns that a service provider needs to execute to meet organizational objectives and customer demands effectively.
Expertise Level
Level 1
Basic
1. Understands the core concepts and objectives of ITIL Service Strategy.
2. Can identify basic components of service strategy such as service value, customer assets, and market analysis.
3. Recognizes the importance of aligning IT services with business goals.
Level 2
Intermediate
1. Applies ITIL Service Strategy principles to develop service portfolios and demand management.
2. Analyzes customer needs and segments markets to define service offerings.
3. Collaborates with stakeholders to align service strategy with organizational objectives.
Level 3
Advanced
1. Leads the development and continuous improvement of comprehensive ITIL Service Strategies.
2. Integrates financial management, risk management, and service portfolio management to optimize service value.
3. Evaluates market trends and organizational capabilities to innovate and adapt service strategies proactively.
