Major Incident Management
(การจัดการเหตุการณ์สำคัญ)
Definition
Major Incident Management (การจัดการเหตุการณ์สำคัญ) Soft Skill
The process of effectively identifying, responding to, and resolving critical incidents that significantly impact business operations to minimize downtime and restore service swiftly.
Expertise Level
Level 1
Basic
1. Understands the definition and impact of major incidents.
2. Can follow standard procedures to report and escalate incidents.
3. Assists in gathering initial information during an incident.
Level 2
Intermediate
1. Coordinates communication among stakeholders during major incidents.
2. Participates in incident diagnosis and root cause analysis.
3. Implements incident management procedures to reduce impact.
Level 3
Advanced
1. Leads the major incident management team effectively.
2. Develops and improves major incident response strategies and plans.
3. Analyzes incident trends to prevent recurrence and minimize business disruption.
