Managed Services
(บริการที่มีการจัดการ)
Definition
Managed Services (บริการที่มีการจัดการ) Hard Skill
Managed Services refers to the practice of outsourcing the responsibility for maintaining and anticipating the need for a range of processes and functions, typically related to IT operations, to a third-party service provider.
Expertise Level
Level 1
Basic
1. Understands the basic concept and purpose of managed services.
2. Can identify common managed service offerings and their benefits.
3. Familiar with basic service level agreements (SLAs).
Level 2
Intermediate
1. Able to manage and monitor managed services to ensure SLA compliance.
2. Coordinates with third-party providers to troubleshoot and resolve issues.
3. Understands risk management and security implications in managed services.
Level 3
Advanced
1. Designs and implements managed service strategies aligned with business goals.
2. Optimizes and innovates managed service processes for efficiency and scalability.
3. Leads negotiations and manages contracts with service providers ensuring value delivery.
