Multi-line Phone
(โทรศัพท์หลายสาย)
Definition
Multi-line Phone (โทรศัพท์หลายสาย) Hard Skill
The ability to efficiently manage and operate a multi-line telephone system, handling multiple incoming and outgoing calls simultaneously in a professional manner.
Expertise Level
Level 1
Basic
1. Can answer and transfer calls using a multi-line phone.
2. Understands basic phone system functions.
3. Can place calls on hold and retrieve them.
Level 2
Intermediate
1. Can manage multiple calls simultaneously with efficiency.
2. Uses advanced features like conferencing and call forwarding.
3. Provides professional and clear communication while handling calls.
Level 3
Advanced
1. Can troubleshoot and resolve common multi-line phone system issues.
2. Trains others on effective multi-line phone operation.
3. Manages complex call routing and prioritization under high-volume conditions.
