Network Operations Center (NOC)
(ศูนย์ปฏิบัติการเครือข่าย (NOC))
Definition
Network Operations Center (NOC) (ศูนย์ปฏิบัติการเครือข่าย (NOC)) Soft Skill
A Network Operations Center (NOC) is a centralized location where IT professionals monitor, manage, and maintain a company’s network infrastructure to ensure optimal performance and availability.
Expertise Level
Level 1
Basic
1. Understands basic functions and purpose of a NOC.
2. Can monitor simple network alerts and report anomalies.
3. Follows documented procedures for routine tasks.
Level 2
Intermediate
1. Can analyze network performance data and troubleshoot common issues.
2. Manages multiple monitoring tools within the NOC environment.
3. Coordinates with other teams for incident resolution.
Level 3
Advanced
1. Designs and optimizes NOC processes to improve efficiency.
2. Leads complex incident management and root cause analysis.
3. Implements advanced monitoring strategies and automation.
