Online Support
(การสนับสนุนออนไลน์)
Definition
Online Support (การสนับสนุนออนไลน์) Hard Skill
The ability to provide assistance and resolve issues for customers or users through digital communication channels effectively and efficiently.
Expertise Level
Level 1
Basic
1. Can respond to common customer inquiries via chat or email.
2. Understands basic troubleshooting steps.
3. Uses standard templates to handle frequent questions.
Level 2
Intermediate
1. Can handle more complex customer issues with appropriate communication.
2. Able to guide users through troubleshooting procedures effectively.
3. Utilizes multiple online support tools and platforms efficiently.
Level 3
Advanced
1. Provides expert-level support and resolves escalated issues quickly.
2. Analyzes support trends to improve service quality.
3. Develops and updates online support resources and documentation.
