Order Management
(การจัดการคำสั่งซื้อ)
Definition
Order Management (การจัดการคำสั่งซื้อ) Hard Skill
The process of efficiently handling customer orders from receipt to delivery, ensuring accuracy, timely fulfillment, and coordination among relevant departments.
Expertise Level
Level 1
Basic
1. Understands the basic steps involved in order processing.
2. Can accurately enter and track simple orders.
3. Communicates order status to team members when prompted.
Level 2
Intermediate
1. Manages multiple orders simultaneously with minimal errors.
2. Coordinates between sales, inventory, and shipping departments effectively.
3. Identifies and resolves common order discrepancies proactively.
Level 3
Advanced
1. Optimizes order management workflows to improve efficiency and accuracy.
2. Implements and oversees order management systems and technologies.
3. Analyzes order data to forecast demand and prevent bottlenecks.
