Outsourcing Management
(การจัดการการจ้างงานภายนอก)
Definition
Outsourcing Management (การจัดการการจ้างงานภายนอก) Hard Skill
The ability to effectively plan, coordinate, and oversee the delegation of business processes or services to external vendors to optimize operational efficiency and cost-effectiveness.
Expertise Level
Level 1
Basic
1. Understands the concept and benefits of outsourcing.
2. Can identify basic outsourcing needs within the organization.
3. Assists in maintaining communication with external vendors.
Level 2
Intermediate
1. Plans and implements outsourcing strategies aligned with business goals.
2. Manages vendor relationships and monitors service level agreements (SLAs).
3. Conducts performance evaluations and resolves common issues with vendors.
Level 3
Advanced
1. Develops comprehensive outsourcing frameworks and risk management plans.
2. Leads negotiations and optimizes contracts for maximum value and compliance.
3. Drives continuous improvement initiatives and strategic partnership development.
