Passenger Services
(บริการผู้โดยสาร)
Definition
Passenger Services (บริการผู้โดยสาร) Hard Skill
Passenger Services involve assisting, guiding, and ensuring a comfortable and safe experience for travelers throughout their journey, including ticketing, boarding, and addressing inquiries or concerns.
Expertise Level
Level 1
Basic
1. Assists passengers with basic inquiries and information.
2. Performs simple ticketing and boarding procedures.
3. Provides polite and friendly customer service.
Level 2
Intermediate
1. Handles complex passenger requests and resolves common issues.
2. Coordinates with other departments to facilitate smooth passenger flow.
3. Manages special services such as assistance for disabled or elderly passengers.
Level 3
Advanced
1. Develops and implements passenger service policies and procedures.
2. Trains and supervises passenger service staff.
3. Manages and resolves major passenger service incidents with professionalism.
