Phone Manner
(มารยาทการใช้โทรศัพท์)
Definition
Phone Manner (มารยาทการใช้โทรศัพท์) Soft Skill
The skill of communicating politely, clearly, and effectively over the phone to create a positive impression and ensure productive conversations.
Expertise Level
Level 1
Basic
1. Answers calls politely and introduces themselves.
2. Speaks clearly and at an appropriate volume.
3. Listens carefully to the caller without interrupting.
Level 2
Intermediate
1. Handles common inquiries and requests efficiently.
2. Uses professional language and tone throughout the call.
3. Manages call flow smoothly to cover key points.
Level 3
Advanced
1. Manages difficult or upset callers with patience and empathy.
2. Adapts communication style to suit different callers effectively.
3. Provides clear solutions and follows up professionally when needed.
