Problem Management
(การจัดการปัญหา)
Definition
Problem Management (การจัดการปัญหา) Soft Skill
The process of identifying, analyzing, and resolving problems to minimize impact on business operations and prevent recurrence.
Expertise Level
Level 1
Basic
1. Can recognize common problems and report them appropriately.
2. Understands basic procedures for logging and tracking problems.
3. Able to follow guidance to apply simple solutions.
Level 2
Intermediate
1. Analyzes problems to identify root causes and potential impacts.
2. Coordinates with relevant teams to develop and implement solutions.
3. Monitors problem status and documents lessons learned.
Level 3
Advanced
1. Leads complex problem management initiatives to prevent recurrence.
2. Develops strategic processes to improve problem resolution efficiency.
3. Utilizes data analysis and risk assessment to prioritize problems proactively.
