Production Support
(สนับสนุนการผลิต)
Definition
Production Support (สนับสนุนการผลิต) Soft Skill
The ability to provide timely assistance and troubleshooting to ensure smooth operation of production systems and processes.
Expertise Level
Level 1
Basic
1. Understands basic production processes and workflows.
2. Can perform routine checks and report minor issues.
3. Follows instructions to assist with simple support tasks.
Level 2
Intermediate
1. Able to identify and troubleshoot common production problems independently.
2. Coordinates with relevant teams to resolve issues promptly.
3. Monitors production systems to prevent disruptions.
Level 3
Advanced
1. Leads root cause analysis for complex production issues.
2. Implements and optimizes support processes to improve efficiency.
3. Provides training and guidance to junior support staff.
