Quality Management
(การจัดการคุณภาพ)
Definition
Quality Management (การจัดการคุณภาพ) Hard Skill
Quality Management involves overseeing all activities and tasks needed to maintain a desired level of excellence, including planning, control, assurance, and improvement of quality in products or services.
Expertise Level
Level 1
Basic
1. Understands the fundamental concepts of quality management.
2. Familiar with basic quality standards and terminology.
3. Can assist in simple quality control tasks under supervision.
Level 2
Intermediate
1. Implements quality management processes according to established standards.
2. Monitors and reports on quality performance and deviations.
3. Utilizes tools for quality control and improvement such as PDCA or Six Sigma basics.
Level 3
Advanced
1. Leads quality management initiatives and continuous improvement programs.
2. Designs and optimizes quality systems to enhance efficiency and customer satisfaction.
3. Analyzes complex quality issues and develops strategic solutions aligned with organizational goals.
