Receptionist Duties
(หน้าที่ของพนักงานต้อนรับ)
Definition
Receptionist Duties (หน้าที่ของพนักงานต้อนรับ) Soft Skill
Receptionist duties encompass welcoming visitors, managing phone calls, scheduling appointments, and providing administrative support to ensure smooth front desk operations.
Expertise Level
Level 1
Basic
1. Greets visitors and answers basic inquiries politely.
2. Manages incoming phone calls and directs them appropriately.
3. Maintains a clean and organized reception area.
Level 2
Intermediate
1. Handles scheduling and appointment coordination efficiently.
2. Uses office software to maintain visitor logs and communications.
3. Manages multiple tasks simultaneously while maintaining professionalism.
Level 3
Advanced
1. Resolves complex visitor or client issues with discretion and diplomacy.
2. Coordinates front desk operations and supervises junior staff if needed.
3. Implements and improves reception procedures to enhance efficiency.
