Rooms Division Management
(การจัดการฝ่ายห้องพัก)
Definition
Rooms Division Management (การจัดการฝ่ายห้องพัก) Hard Skill
Rooms Division Management involves overseeing the operations of the rooms department in a hospitality setting, ensuring efficient management of front office, housekeeping, and guest services to maximize guest satisfaction and operational profitability.
Expertise Level
Level 1
Basic
1. Understands the basic functions of front office, housekeeping, and guest services.
2. Can perform routine tasks such as room allocation and guest check-in/out processes.
3. Familiar with standard hotel policies and procedures.
Level 2
Intermediate
1. Can supervise and coordinate front office and housekeeping teams effectively.
2. Manages guest relations to resolve common issues and enhance satisfaction.
3. Monitors room inventory and status to optimize occupancy and revenue.
Level 3
Advanced
1. Develops and implements strategies to improve rooms division profitability and guest experience.
2. Analyzes performance metrics to optimize department operations and resource allocation.
3. Leads cross-departmental collaboration to ensure seamless guest service and operational efficiency.
