Root Cause Analysis
(การวิเคราะห์สาเหตุรากฐาน)
Definition
Root Cause Analysis (การวิเคราะห์สาเหตุรากฐาน) Soft Skill
The systematic process of identifying the fundamental cause of problems or incidents to develop effective solutions and prevent recurrence.
Expertise Level
Level 1
Basic
1. Understands the concept of identifying problem causes.
2. Can recognize simple issues and document basic causes.
3. Follows basic steps to gather relevant information.
Level 2
Intermediate
1. Can analyze problems using common root cause analysis tools such as the 5 Whys or fishbone diagrams.
2. Identifies multiple contributing factors to an issue.
3. Collaborates with others to gather data and validate causes.
Level 3
Advanced
1. Leads root cause analysis sessions to uncover complex and hidden causes.
2. Develops and implements strategic corrective actions based on findings.
3. Monitors effectiveness of solutions to prevent problem recurrence.
