Sales Operations
(การดำเนินงานฝ่ายขาย)
Definition
Sales Operations (การดำเนินงานฝ่ายขาย) Hard Skill
Sales Operations involves managing and optimizing the processes, tools, and data that support a sales team to improve efficiency and drive revenue growth.
Expertise Level
Level 1
Basic
1. Understands basic sales processes and terminologies.
2. Assists with data entry and simple sales reporting tasks.
3. Supports the sales team with routine administrative duties.
Level 2
Intermediate
1. Manages sales data and generates analytical reports to support decision-making.
2. Optimizes sales workflows and tools to improve team productivity.
3. Coordinates between sales, marketing, and customer service teams for smooth operations.
Level 3
Advanced
1. Designs and implements strategic sales operations initiatives to drive growth.
2. Leads complex data analysis and forecasting to inform sales strategies.
3. Develops and manages advanced sales technology and automation systems.
