Sales Processes
(กระบวนการขาย)
Definition
Sales Processes (กระบวนการขาย) Soft Skill
Sales Processes refer to the structured series of steps and actions taken to successfully convert prospects into customers by understanding needs, presenting solutions, and closing deals.
Expertise Level
Level 1
Basic
1. Understands the fundamental stages of the sales process.
2. Can identify potential customers and initiate contact.
3. Assists in supporting sales activities under supervision.
Level 2
Intermediate
1. Manages customer interactions through needs assessment and product presentation.
2. Applies effective communication to handle objections and clarify benefits.
3. Tracks sales progress and follows up to move towards closing.
Level 3
Advanced
1. Designs and optimizes sales strategies based on market analysis.
2. Leads complex negotiations and customizes solutions to client needs.
3. Monitors sales metrics and refines processes for improved performance.
