Salesforce Training

(การฝึกอบรม Salesforce)

Definition

Salesforce Training (การฝึกอบรม Salesforce) Soft Skill

Training focused on developing skills to efficiently use Salesforce, a customer relationship management (CRM) platform, including managing sales processes, data entry, reporting, and automation.

Expertise Level

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Level 1

Basic

1. Understands the Salesforce user interface and basic navigation.

2. Can enter and update customer data accurately.

3. Familiar with standard sales objects like Leads, Accounts, and Contacts.

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Level 2

Intermediate

1. Can generate and customize Salesforce reports and dashboards.

2. Understands sales processes and can manage sales pipelines within Salesforce.

3. Able to use Salesforce automation tools such as workflow rules and process builder.

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Level 3

Advanced

1. Able to configure Salesforce settings and customize objects to optimize workflows.

2. Experienced in integrating Salesforce with other business systems and third-party applications.

3. Capable of designing and implementing complex automation and process improvements.

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Ministry of Higher Education

Science, Research and Innovation

Call Center 1313

328 Si Ayutthaya Rd., Thung Phaya Thai, Ratchathewi, Bangkok 10400 Tel. 02-610-5200 Fax. 02-354-5524.

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