Salesforce.com
(เซลส์ฟอร์ซ ดอทคอม)
Definition
Salesforce.com (เซลส์ฟอร์ซ ดอทคอม) Tool
Salesforce.com is a cloud-based customer relationship management (CRM) platform that helps businesses manage sales, customer service, marketing automation, analytics, and application development effectively.
Expertise Level
Level 1
Basic
1. Understands basic Salesforce.com navigation and interface.
2. Can manage and input customer data within Salesforce modules.
3. Familiar with standard Salesforce objects like Leads, Accounts, and Contacts.
Level 2
Intermediate
1. Can create and customize reports and dashboards to monitor sales performance.
2. Able to automate basic workflows and approval processes.
3. Understands integration concepts with other business applications.
Level 3
Advanced
1. Designs and implements complex Salesforce customizations using Apex and Visualforce.
2. Develops integrations with external systems using APIs and middleware.
3. Leads Salesforce project deployments, including data migration and change management.
