Service Delivery Management
(การบริหารจัดการการให้บริการ)
Definition
Service Delivery Management (การบริหารจัดการการให้บริการ) Hard Skill
The skill of planning, overseeing, and ensuring effective delivery of services to meet customer expectations and organizational goals.
Expertise Level
Level 1
Basic
1. Understands basic concepts of service delivery and customer expectations.
2. Can follow standard procedures to support service activities.
3. Communicates effectively with customers and team members in service contexts.
Level 2
Intermediate
1. Coordinates and manages service delivery processes to ensure timely and quality service.
2. Identifies issues in service provision and implements corrective actions.
3. Maintains positive relationships with customers and resolves moderate service issues.
Level 3
Advanced
1. Leads service delivery strategy aligning with organizational objectives.
2. Implements continuous improvement initiatives to enhance service quality and efficiency.
3. Analyzes customer feedback and service metrics to drive strategic decisions and innovation.
