Service Improvement
(การปรับปรุงบริการ)
Definition
Service Improvement (การปรับปรุงบริการ) Hard Skill
The process of analyzing and enhancing service quality and delivery to meet or exceed customer expectations, ensuring increased efficiency, satisfaction, and value.
Expertise Level
Level 1
Basic
1. Understands basic principles of service quality and customer satisfaction.
2. Can identify simple issues affecting service delivery.
3. Assists in routine service improvement tasks under supervision.
Level 2
Intermediate
1. Analyzes service processes to identify areas for improvement.
2. Implements improvement initiatives to enhance efficiency and customer experience.
3. Monitors progress and gathers feedback to adjust service improvements.
Level 3
Advanced
1. Leads strategic planning for long-term service improvement and innovation.
2. Uses data-driven insights and customer feedback to design complex service enhancements.
3. Champions continuous improvement culture and trains others in service excellence methodologies.
