Service Quality
(คุณภาพการให้บริการ)
Definition
Service Quality (คุณภาพการให้บริการ) Soft Skill
The ability to consistently deliver services that meet or exceed customer expectations through attentiveness, reliability, and professionalism.
Expertise Level
Level 1
Basic
1. Understands the basic principles of good service quality.
2. Responds politely and promptly to customer requests.
3. Follows standard procedures to ensure service consistency.
Level 2
Intermediate
1. Anticipates customer needs and adapts service accordingly.
2. Handles customer issues effectively to maintain satisfaction.
3. Monitors and evaluates service delivery for continuous improvement.
Level 3
Advanced
1. Leads initiatives to enhance overall service quality and customer experience.
2. Develops and implements innovative strategies to exceed customer expectations.
3. Analyzes feedback and service metrics to drive strategic service improvements.
