ServiceNow
(เซอร์วิสนาว)
Definition
ServiceNow (เซอร์วิสนาว) Tool
ServiceNow is a cloud-based platform that provides IT service management, automating business processes through a single system of record to improve service delivery and operational efficiency.
Expertise Level
Level 1
Basic
1. Understands the basic interface and navigation of the ServiceNow platform.
2. Can perform simple tasks like creating and updating records in ServiceNow.
3. Familiar with basic IT service management concepts used in ServiceNow.
Level 2
Intermediate
1. Able to configure workflows and automate routine processes within ServiceNow.
2. Can customize forms, fields, and reports to suit organizational needs.
3. Understands integration basics with other IT systems using ServiceNow.
Level 3
Advanced
1. Designs and implements complex workflows and automation scripts in ServiceNow.
2. Develops custom applications and integrates multiple systems seamlessly.
3. Optimizes ServiceNow platform performance and ensures alignment with strategic business goals.
