Software Support
(การสนับสนุนซอฟต์แวร์)
Definition
Software Support (การสนับสนุนซอฟต์แวร์) Hard Skill
The ability to assist users in troubleshooting, installing, and maintaining software applications to ensure optimal operation and user satisfaction.
Expertise Level
Level 1
Basic
1. Can assist users with common software installation and setup tasks.
2. Able to recognize and report basic software issues.
3. Understands fundamental user interface and functionality of standard software.
Level 2
Intermediate
1. Troubleshoots and resolves common software errors and bugs.
2. Provides guidance on software features and usage to users.
3. Maintains software updates and patches to ensure security and functionality.
Level 3
Advanced
1. Diagnoses and resolves complex software issues including integration problems.
2. Develops and documents support procedures and best practices.
3. Collaborates with developers and IT teams to improve software performance and user experience.
