Support Management
(การบริหารงานสนับสนุน)
Definition
Support Management (การบริหารงานสนับสนุน) Hard Skill
The ability to effectively manage and coordinate support services to ensure customer satisfaction and operational efficiency.
Expertise Level
Level 1
Basic
1. Understands the basic functions of support services.
2. Can handle simple support requests and escalate when necessary.
3. Communicates clearly with customers and team members.
Level 2
Intermediate
1. Manages daily support operations and monitors service quality.
2. Coordinates with different teams to resolve complex issues.
3. Tracks support metrics and implements improvement actions.
Level 3
Advanced
1. Develops and implements strategic support management plans.
2. Leads continuous improvement initiatives to enhance customer experience.
3. Manages resources and budgets to optimize support efficiency.
