Support Services
(บริการสนับสนุน)
Definition
Support Services (บริการสนับสนุน) Soft Skill
Support Services encompass the tasks and activities aimed at assisting users or clients by providing technical, operational, or administrative help to ensure smooth functioning and satisfaction.
Expertise Level
Level 1
Basic
1. Can respond to basic user inquiries and provide routine assistance.
2. Understands common support procedures and protocols.
3. Can operate standard support tools and systems with guidance.
Level 2
Intermediate
1. Can troubleshoot and resolve common issues independently.
2. Provides timely and effective support to users with minimal supervision.
3. Able to document and escalate more complex problems appropriately.
Level 3
Advanced
1. Can design and implement support service improvements and strategies.
2. Manages complex issues and coordinates cross-functional support efforts.
3. Provides training and guidance to other support staff and users.
