Technical Support
(การสนับสนุนทางเทคนิค)
Definition
Technical Support (การสนับสนุนทางเทคนิค) Soft Skill
The skill of providing assistance and troubleshooting for technical products or systems to ensure they operate effectively and efficiently.
Expertise Level
Level 1
Basic
1. Can identify common technical issues and provide basic troubleshooting steps.
2. Understands fundamental technical concepts related to the product or system.
3. Assists users with simple setup and configuration tasks.
Level 2
Intermediate
1. Can diagnose and resolve a range of technical issues using standard tools and procedures.
2. Provides clear instructions and guidance to users for troubleshooting.
3. Understands technical system documentation and uses it effectively.
Level 3
Advanced
1. Can handle complex technical problems and implement long-term solutions.
2. Analyzes system performance and recommends improvements.
3. Leads technical support projects and mentors junior staff.
