Telemarketing
(การตลาดทางโทรศัพท์)
Definition
Telemarketing (การตลาดทางโทรศัพท์) Soft Skill
The skill of promoting and selling products or services to customers over the phone, focusing on effective communication, persuasion, and customer engagement.
Expertise Level
Level 1
Basic
1. Can follow a given script to introduce products or services.
2. Able to handle basic customer inquiries politely.
3. Understands the importance of clear and professional phone communication.
Level 2
Intermediate
1. Can engage customers with tailored communication to address their needs.
2. Handles objections and questions effectively to maintain customer interest.
3. Uses persuasive techniques to encourage potential sales.
Level 3
Advanced
1. Develops customized telemarketing strategies to maximize sales performance.
2. Analyzes customer feedback and data to improve pitch and approach.
3. Builds long-term relationships to foster customer loyalty and repeat business.
