telephone interviewing
(การสัมภาษณ์ทางโทรศัพท์)
Definition
telephone interviewing (การสัมภาษณ์ทางโทรศัพท์) Tool
The skill of conducting structured interviews over the phone to collect accurate and relevant information effectively.
Expertise Level
Level 1
Basic
1. Can conduct simple telephone interviews following a prescribed script.
2. Understands basic telephone etiquette and communication principles.
3. Able to record responses accurately during the call.
Level 2
Intermediate
1. Can adapt questions dynamically based on interview flow.
2. Handles respondents’ concerns or hesitations tactfully.
3. Ensures clarity and completeness in collecting detailed information.
Level 3
Advanced
1. Can manage complex telephone interviews with diverse respondents.
2. Applies advanced techniques to build rapport and elicit in-depth information.
3. Analyzes interview results to identify key insights and follow-up questions.
