Ticketing Systems
(ระบบจัดการตั๋ว)
Definition
Ticketing Systems (ระบบจัดการตั๋ว) Tool
Ticketing systems are software tools used to manage and track customer support requests, incidents, and service tasks efficiently within an organization.
Expertise Level
Level 1
Basic
1. Can create and update simple tickets with basic information.
2. Understands the purpose and function of ticketing systems.
3. Able to navigate the system interface for standard tasks.
Level 2
Intermediate
1. Manages ticket queues and prioritizes requests effectively.
2. Uses ticketing system features such as tagging, assignment, and status updates.
3. Generates basic reports on ticket metrics and performance.
Level 3
Advanced
1. Configures and customizes ticketing workflows and automation rules.
2. Integrates ticketing systems with other organizational tools and platforms.
3. Analyzes ticket data to identify trends and improve service processes.
