Total Quality Management (TQM)
(การบริหารคุณภาพโดยรวม (ทีคิวเอ็ม))
Definition
Total Quality Management (TQM) (การบริหารคุณภาพโดยรวม (ทีคิวเอ็ม)) Hard Skill
Total Quality Management (TQM) is a comprehensive management approach focused on continuous improvement in all organizational processes, aiming to enhance quality, customer satisfaction, and operational efficiency through the involvement of all employees.
Expertise Level
Level 1
Basic
1. Understands the fundamental principles of TQM.
2. Recognizes the importance of quality in daily tasks.
3. Can identify basic quality issues within work processes.
Level 2
Intermediate
1. Applies TQM principles to improve specific work processes.
2. Participates in quality improvement teams and initiatives.
3. Uses quality measurement tools to monitor performance.
Level 3
Advanced
1. Leads organization-wide TQM implementation and strategies.
2. Designs and implements continuous quality improvement systems.
3. Evaluates quality performance data to drive strategic decisions.
