Troubleshooting
(ทักษะการแก้ไขปัญหา)
Definition
Troubleshooting (ทักษะการแก้ไขปัญหา) Soft Skill
The ability to identify, analyze, and resolve problems or malfunctions effectively by applying logical and systematic methods.
Expertise Level
Level 1
Basic
1. Can identify straightforward problems and recognize when something is not working properly.
2. Uses simple steps or guides to attempt basic fixes.
3. Seeks assistance when unable to resolve issues independently.
Level 2
Intermediate
1. Analyzes problems by gathering relevant information to understand root causes.
2. Applies systematic approaches to troubleshoot and solve moderately complex issues.
3. Can implement solutions and verify their effectiveness independently.
Level 3
Advanced
1. Diagnoses complex problems involving multiple factors and systems.
2. Develops innovative and strategic solutions to prevent recurring issues.
3. Leads troubleshooting efforts and mentors others in problem-solving techniques.
