VIP management
(การจัดการลูกค้าระดับวีไอพี)
Definition
VIP management (การจัดการลูกค้าระดับวีไอพี) Soft Skill
The skill of effectively managing and catering to the needs of Very Important Persons (VIPs) by providing personalized, high-quality service and maintaining exceptional relationships.
Expertise Level
Level 1
Basic
1. Understands the concept and importance of VIP management.
2. Can identify VIP clients and basic etiquette in serving them.
3. Recognizes the need for personalized attention.
Level 2
Intermediate
1. Handles VIP requests with professionalism and discretion.
2. Builds rapport and maintains positive relationships with VIP clients.
3. Manages VIP needs proactively and provides tailored service.
Level 3
Advanced
1. Anticipates VIP needs and delivers exceptional, customized experiences.
2. Manages complex VIP situations and resolves issues promptly and tactfully.
3. Leads VIP management strategies to enhance client loyalty and satisfaction.
